Privacy Policy

Last updated: April 9th, 2020

Accelize, Inc. and its affiliates (collectively “Accelize”, “we” and “us”) respect your privacy. We offer marketplace services that enable independent software vendors to sell their products through our online platform. Our marketplace services include runtime DRM, entitlements management, billing & invoicing, online payments, and usage monitoring.

This Global Privacy Policy describes the types of Personal Data we collect through our marketplace services (“Services”) and via our online presence, which include our main website at www.accelize.com, as well as services and websites that we enable Internet users to access, such as the User Portals and the Vendor Portals (collectively, our “Sites”). This policy also describes how we use Personal Data, with whom we share it, your rights and choices, and how you can contact us about our privacy practices. This policy does not apply to third-party websites, products, or services, even if they link to our Services or Sites, and you should consider the privacy practices of those third-parties carefully.

Personal Information We Collect

We collect your personal information in the course of providing Accelize Services to you.

Here are the types of information we gather:

Information You Give Us: We collect any information you provide in relation to Accelize Services. See below for examples of information you give us.
Automatic Information: We automatically collect certain types of information when you interact with Accelize Services. See below for examples of information we collect automatically.
Information from Other Sources: We might collect information about you from other sources, including service providers, partners, and publicly available sources. See below for examples of information we collect from other sources.

How We Use Personal Information

We use your personal information to operate, provide, and improve Accelize Services. Our purposes for using personal information include:

Provide Accelize Services: We use your personal information to provide and deliver Accelize Services and process transactions related to Accelize Services, including registrations, subscriptions, purchases, and payments.
Measure, Support, and Improve Accelize Services: We use your personal information to measure use of, analyze performance of, fix errors in, provide support for, improve, and develop Accelize Services.
Recommendations and Personalization: We use your personal information to recommend Accelize Services that might be of interest to you, identify your preferences, and personalize your experience with Accelize Services.
Comply with Legal Obligations: In certain cases, we have a legal obligation to collect, use, or retain your personal information. For example, we collect bank account information from Accelize Marketplace sellers for identity verification.
Communicate with You: We use your personal information to communicate with you in relation to Accelize Services via different channels (e.g., by phone, email, chat) and to respond to your requests.
Marketing: We use your personal information to market and promote Accelize Services. We might display interest-based ads for Accelize Services. To learn more, please read our Interest-Based Ads notice.
Fraud and Abuse Prevention and Credit Risks: We use your personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Accelize, and others. We may also use scoring methods to assess and manage credit risks.
Purposes for Which We Seek Your Consent: We may also ask for your consent to use your personal information for a specific purpose that we communicate to you.

Cookies

To enable our systems to recognize your browser or device and to provide Accelize Services to you, we use cookies. For more information about cookies and how we use them, please read our Cookies Policy.

How We Share Personal Information

Information about our customers is an important part of our business and we are not in the business of selling our customers’ personal information to others. We share personal information only as described below and with Accelize, Inc. and the subsidiaries that Accelize, Inc. controls that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Transactions Involving Third Parties: We make available to you software provided by third parties for use through Accelize Services. You can tell when a third party is involved in your transactions, and we share information related to those transactions with that third party. For example, when you order software from sellers using the Accelize Marketplace, we provide those sellers information to facilitate your subscription, purchases, or support.
Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include: processing payments, assessing credit and compliance risks, sending communications, analyzing data, providing marketing and sales assistance (including advertising and event management), conducting customer relationship management, providing training, and delivering Accelize hardware. These third party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process that information in accordance with this Privacy Notice and as permitted by applicable data protection law.
Business Transfers: As we continue to develop our business, we might sell or buy businesses or services. In such transactions, personal information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the individual consents otherwise). Also, in the unlikely event that Accelize or substantially all of its assets are acquired, your information will of course be one of the transferred assets.
Protection of Us and Others: We release account and other personal information when we believe release is appropriate to comply with the law, enforce or apply our terms and other agreements, or protect the rights, property, or security of Accelize, our customers, or others. This includes exchanging information with other companies and organizations for fraud prevention and detection and credit risk reduction.
At Your Option: Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

Location of Personal Information

Accelize, Inc. is located in the United States, and our affiliated companies are located throughout the world. Depending on the scope of your interactions with Accelize Services, your personal information may be stored in or accessed from multiple countries, including the United States. Whenever we transfer personal information to other jurisdictions, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by applicable data protection laws.

How We Secure Information

At Accelize, security is our highest priority. We design our systems with your security and privacy in mind.

We maintain a wide variety of compliance programs that validate our security controls.
We protect the security of your information during transmission to or from Accelize websites, applications, products, or services by using encryption protocols and software.
We use third-party service providers that follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.
We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal information. Our security procedures mean that we may request proof of identity before we disclose personal information to you.

Internet Advertising and Third Parties

Accelize Services may include third-party advertising and links to other websites and applications. Third party advertising partners may collect information about you when you interact with their content, advertising, or services. For more information about third-party advertising, including interest-based ads, please read our Interest-Based Ads notice.

Access and Choice

You can view, update, and delete certain information about your account and your interactions with Accelize Services. See below for a list of examples of information that you can access. If you cannot access or update your information yourself, you can always contact us for assistance.

You have choices about the collection and use of your personal information. Many Accelize Services include settings that provide you with options as to how your information is being used. You can choose not to provide certain information, but then you might not be able to take advantage of certain Accelize Services.

Account Information: If you want to add, update, or delete information related to your account, please go to your Portal. When you update or delete any information, we usually keep a copy of the prior version for our records.
Communications: If you do not want to receive promotional messages from us, please unsubscribe or adjust your communication preferences in the account section of your Portal. If you do not want to receive in-app notifications from us, please adjust your notification settings in the app or your device.
Advertising: If you don’t want to see interest-based ads, please adjust your Advertising Preferences.
Browser and Devices: The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
Sellers: Sellers can add, update, or delete information in their Vendor Portal.

Children’s Personal Information

We don’t provide Accelize Services for purchase by children. If you’re under 18, you may use Accelize Services only with the involvement of a parent or guardian.

Retention of Personal Information

We keep your personal information to enable your continued use of Accelize Services, for as long as it is required in order to fulfill the relevant purposes described in this Privacy Notice, as may be required by law (including for tax and accounting purposes), or as otherwise communicated to you. How long we retain specific personal information varies depending on the purpose for its use, and we will delete your personal information in accordance with applicable law.

Contacts, Notices, and Revisions

If you have any concern about privacy at Accelize or want to contact one of our data controllers, please contact us with a thorough description, and we will try to resolve it. You may also contact us at the addresses below:

For any prospective or current customers of Accelize, Inc., our mailing address is: Accelize, Inc., 2570, North First Street, San Jose, CA 95131-1036, USA, ATTN: Accelize Legal
For any prospective or current customers of Accelize SAS, our mailing address is: Accelize SAS, 805, Avenue J.R.G.G de la Lauzière, 13290, Aix-en-Provence, France, ATTN: Accelize Legal

If you interact with Accelize Services on behalf of or through your organization, then your personal information may also be subject to your organization’s privacy practices, and you should direct privacy inquiries to your organization.

Our business changes constantly, and our Privacy Notice may also change. You should check our website frequently to see recent changes. You can see the date on which the latest version of this Privacy Notice was posted. Unless stated otherwise, our current Privacy Notice applies to all personal information we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of personal information collected in the past without informing affected customers and giving them a choice.

EU-US and Swiss-US Privacy Shield

Accelize Inc. is undergoing the process of Privacy Shield certification. Accelize's Privacy Shield policy can be found here.

Additional Information for Certain Jurisdictions

We provide additional information about the privacy, collection, and use of personal information of prospective and current customers of Accelize Services located in certain jurisdictions.

California

These additional disclosures are required by the California Consumer Privacy Act and are effective as of January 24, 2020:

Categories of personal information collected.

The personal information that we may collect, or may have collected from consumers in the preceding twelve months, fall into the following categories established by the California Consumer Privacy Act, depending on how you engage with the Accelize Services:

Identifiers, such as your name, alias, address, phone numbers, or IP address;
personal information as described in subdivision (e) of Section 1798.80 of the California Civil Code, such as a credit card number;
characteristics of protected classifications under California or US federal law, such as age or gender, for example if we conduct user surveys or analysis;
commercial information, such as purchase activity;
Internet or other electronic network activity information, including content interaction information, such as content downloads, streams, and playback details;
geolocation data, such as the location of your device or computer;
audio, visual, electronic or other similar information, including when you communicate with us by phone or otherwise;
professional or employment-related information, for example data you may provide about your business;
inference data, such as information about your preferences; and

See below for more information about the personal information we collect.

Categories of personal information disclosed for a business purpose

The personal information that we may have disclosed about consumers for a business purpose in the preceding twelve months fall into the following categories established by the California Consumer Privacy Act, depending on how you engage with the Accelize Services:

Identifiers, such as your name, address, or phone numbers, for example if we use a third party carrier to deliver Accelize hardware;
personal information as described in subdivision (e) of Section 1798.80 of the California Civil Code, such as a credit card number, for example if we use a third party payment processor;
your age, gender, or other protected classifications under California or US federal law, for example if we conduct user surveys or analysis using a third party service provider;
commercial information, such as the details of a product or service you purchased if a third party service provider is assisting to provide that product or service to you;
Internet or other electronic network activity information, such as if we use a third party service provider to help us gather reports for analyzing the health of our devices and services;
geolocation data;
audio, visual, electronic or other similar information, for example if a third party service provider reviews recordings of customer support phone calls for quality assurance purposes;
professional or employment-related information, for example if we provide information to a third party service provider for verification or registration as part of the Accelize Services;

See above for more information about the personal information we may disclose to third parties for a business purpose.

Your Rights

You may have the right under the California Consumer Privacy Act to request information about the collection of your personal information by us, or access to or deletion of your personal information. If you wish to do any of these things, please contact us (for Accelize customers) or contact us at the address under Contacts, Notices, and Revisions above (for Accelize customers and non-customers). Depending on your data choices, certain services may be limited or unavailable.

No sale of personal information

In the preceding twelve months, we have not sold any personal information of consumers, as those terms are defined under the California Consumer Privacy Act.

No Discrimination

We will not discriminate against any consumer for exercising their rights under the California Consumer Privacy Act.

Canada

Your Rights. Subject to applicable law, you have the right to:

ask whether we hold personal information about you and request copies of such personal information and information about how it is processed;
request that inaccurate personal information is corrected;
request deletion of personal information that is no longer necessary for the purposes underlying the processing, processed based on withdrawn consent, or processed in non-compliance with applicable legal requirements; and
lodge a complaint with us regarding our practices related to your personal information.

You can exercise your rights of access, rectification, erasure, restriction, or complaint by contacting us. If you wish to do any of these things and you are an Accelize customer, please contact us. If you are not an Accelize customer, please contact us at the address stated under Contacts, Notices, and Revisions above.

European Economic Area

Controller of Personal Information

Accelize SAS, 805, Avenue J.R.G.G de la Lauzière, 13290, Aix-en-Provence, France, is the data controller of personal information collected or processed through Accelize Services. Accelize SAS, is the authorized representative of Accelize, Inc. in the EEA.

Processing

We process your personal information on one or more of the following legal bases:

as necessary to enter into a contract with you or a legal entity you represent, to perform our contractual obligations, to provide Accelize Services, to respond to requests from you, or to provide customer support;
where we have a legitimate interest, as described in this Privacy Notice (see How We Use Personal Information above);
as necessary to comply with relevant law and legal obligations, including to
respond to lawful requests and orders; or
with your consent.

Your Rights

Subject to applicable law, you have the right to:

ask whether we hold personal information about you and request copies of such personal information and information about how it is processed;
request that inaccurate personal information is corrected;
request deletion of personal information that is no longer necessary for the purposes underlying the processing, processed based on withdrawn consent, or processed in non-compliance with applicable legal requirements;
request us to restrict the processing of personal information where the processing is inappropriate;
object to the processing of personal data;
request portability of personal information that you have provided to us (which does not include information derived from the collected information), where the processing of such personal information is based on consent or a contract with you and is carried out by automated means; and
lodge a complaint with our principal supervisory authority, the CNIL in France, or with a local authority.

You can exercise your rights of access, rectification, erasure, restriction, objection, and data portability by contacting us. If you wish to do any of these things and you are an Accelize customer, please contact us. If you are not an Accelize customer, please contact us at the address under Contacts, Notices, and Revisions above.

When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time, and we will stop any further processing of your data for that purpose.

Cookies

Please refer to our Cookies Policy.

Transfers outside of the EEA

When we transfer your personal information outside the EEA we do so in accordance with the terms of this Privacy Notice and applicable data protection law. This may include the transfer of data in accordance with the EU-US and Swiss-US Privacy Shield frameworks (for transfers to the US) or pursuant to data transfer agreements that incorporate the Standard Contractual Clauses approved by the EU Commission.

Examples of Information Collected

Information You Give Us

You provide information to us when you:

search for, subscribe to, or purchase Accelize Services;
create or administer your Accelize account (and you might have more than one account if you have used more than one email address when using Accelize Services);
configure your settings for, provide data access permissions for, or otherwise interact with Accelize Services;
register for or attend an Accelize event;
purchase or use content, products, or services from third-party providers through the Accelize Marketplace (or other similar venues operated or provided by us);
offer your content, products, or services on or through Accelize Services or the Accelize Marketplace (or other similar venues operated or provided by us);
communicate with us by phone, email, or otherwise;
complete a questionnaire, a support ticket, or other information request forms;
post on Accelize websites or participate in community features; and
employ notification services.

Depending on your use of Accelize Services, you might supply us with such information as:

your name, email address, physical address, phone number, and other similar contact information;
payment information, including credit card and bank account information;
information about your location;
information about your organization and your contacts, such as colleagues or people within your organization;
usernames, aliases, roles, and other authentication and security credential information;
content of feedback, testimonials, inquiries, support tickets, and any phone conversations, chat sessions and emails with or to us;
your image (still, video, and in some cases 3-D), voice, and other identifiers that are personal to you when you attend an Accelize event or use certain Accelize Services;
information regarding identity, including government-issued identification information;
corporate and financial information; and
VAT numbers and other tax identifiers.

Automatic Information

We collect information automatically when you:

visit, interact with, or use Accelize Services (including when you use your computer or other device to interact with Accelize Services);
download content from us;
open emails or click on links in emails from us; and
interact or communicate with us (such as when you attend an Accelize event or when you request customer support).

Examples of the information we automatically collect include:

network and connection information, such as the Internet protocol (IP) address used to connect your computer or other device to the Internet and information about your Internet service provider;
computer and device information, such as device, application, or browser type and version, browser plug-in type and version, operating system, or time zone setting;
the location of your device or computer;
authentication and security credential information;
Accelize Services metrics, such as offering usage, occurrences of technical errors, diagnostic reports, your settings preferences, backup information, API calls, and other logs;
the full Uniform Resource Locators (URL) clickstream to, through, and from our website (including date and time) and Accelize Services, content you viewed or searched for, page response times, download errors, and page interaction information (such as scrolling, clicks, and mouse-overs);
email addresses and phone numbers used to contact us; and
identifiers and information contained in cookies (see our Cookies Notice).

Information from Other Sources

Examples of information we receive from other sources include:

marketing, sales generation, and recruitment information, including your name, email address, physical address, phone number, and other similar contact information;
subscription, purchase, support, or other information about your interactions with products and services offered by us, our affiliates (such as Accelize training courses), or third parties (such as products offered through the Accelize Marketplace) in relation to Accelize Services;
search results and links, including paid listings (such as Sponsored Links); and
credit history information from credit bureaus.

Information You Can Access

Examples of information you can access through Accelize Services include:

your name, email address, physical address, phone number, and other similar contact information;
usernames, aliases, roles, and other authentication and security credential information;
your subscription, purchase, usage, billing, and payment history;
payment settings, such as payment instrument information and billing preferences;
tax information;
email communication and notification settings; and
when you participate in the Accelize Marketplace (or other similar venues operated or provided by us), your account, your status, subscriptions, and other information.

Customers can access the information above through Accelize Services, such as User Portal and Vendor Portals.