Your shopping cart is empty.

Privacy Policy

Last updated: November 10th, 2020

 

1. INTRODUCTION.

This Accelize Privacy Policy ("Privacy Policy") sets forth the types of information, including personal data and personally identifying information such as name or location data related to an individual ("Personal Data"), that Accelize may collect through the Services and through the Accelize Sites. This Privacy Policy also describes how Accelize uses Personal Data, with whom it may be shared, users' rights and choices, and how users can contact Accelize regarding its privacy practices. This Privacy Policy utilizes capitalized terms which are defined as set forth in the Accelize Customer Agreement or as noted otherwise.

 

2. CHANGES TO THE PRIVACY POLICY.

Accelize reserves the right to make changes to this Privacy Policy at any time and for any reason. Accelize will alert users to any changes by updating the "Last Updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Accelize Sites, and users waive the right to receive specific notice of each such modification. Users will be deemed to have accepted the changes in any revised Privacy Policy by continued use of the Accelize Sites after the date such revised Privacy Policy is posted. Accelize will not modify this Privacy Policy to make it less protective of Personal Data which was previously collected without notifying users in advance.

 

3. DEFINITIONS. 

3.1 Defined Terms. ​For purposes of this Privacy Policy, the defined terms herein shall have the meanings set forth as below whenever capitalized, or as otherwise set forth in this Agreement.

  • "Account Information" shall mean data about how and when an Accelize account is accessed and the features used.
  • "Browser Information" shall mean information provided by a browser, including the IP address, the website visited, network connection, device information, and other data, including cookies. 
  • "Contact Information" shall mean basic personal and business information, such as first and last name, company name, email address, postal address, phone number, and may include social media account information.
  • "Device Information" shall mean information about a device, such as device ID number, model, and manufacturer, version of the operating system and geographical region, collected from any devices when accessing the Accelize Sites.
  • "Payment Information" shall mean, for example, credit card, or other payment information.

  • "Security Information" shall mean user ID, password and password hints, and other security information used for authentication and account access.
  • "Support Information" shall mean information about hardware and software, authentication data, chat session contents, error reports, performance data, and other communication or technical information.
  • "Transaction Information" shall mean the data related to transactions that occur on the Accelize Sites or the Accelize Marketplace, including Customer Marketplace Content, Contact Information, and Payment Information.
  • "Usage Information" shall mean information collected when interacting with the Accelize Sites or the Accelize Marketplace, including functionalities accessed, pages visited, and other interaction data.

 

4. PERSONAL DATA COLLECTED. 

4.1 ​Accelize offers marketplace services enabling independent software vendors to sell products through its online platforms. These marketplace services include runtime DRM, entitlements management, billing and invoicing, online payments, and usage monitoring. Accelize collects Personal Data in the course of providing these Accelize Services.

4.2 The types of information gathered include:

  • Information From the User: When users browse the Accelize Sites, or engage in communications with Accelize, Accelize may collect Personal Data submitted or communicated to Accelize including Browser Information, Contact Information, Device Information, Support Information, and Usage Information.
  • Information From Customers/IPVs/Authorized Resellers. When a Customer, IPV, or Authorized Reseller creates an Accelize account and utilizes Accelize Services, Accelize may collect and control Personal Data submitted or communicated to Accelize including Account Information, Browser Information, Contact Information, Device Information, Payment Information, Security Information, Support Information, Transaction Information, and Usage Information.
  • Information from Subscribers. When a Subscriber accesses or purchases Customer Marketplace Content from the Accelize Marketplace, Accelize may collect and control Personal Data submitted or communicated to Accelize including Account Information, Browser Information, Contact Information, Device Information, Payment Information, Security Information, Support Information, Transaction Information, and Usage Information.
  • Automatic Information. Accelize automatically collects certain types of information when users interact with the Accelize Services. 
  • Information from Other Sources. Accelize might collect information about a user from other sources, including service providers, partners, and publicly available sources. 

 

5. HOW ACCELIZE USES PERSONAL DATA.

  • Provide Accelize Services: Accelize uses Personal Data to provide and deliver Accelize Services and process transactions related to Accelize Services, including registrations, subscriptions, purchases, and payments.
  • Measure, Support, and Improve Accelize Services: Accelize uses Personal Data to measure and analyze performance, to fix errors, and to provide support for, improve, and develop Accelize Services.
  • Recommendations and Personalization: Accelize uses Personal Data to recommend Accelize Services that might be of interest to users, to identify user preferences, and personalize user experiences with Accelize Services.
  • Comply with Legal Obligations: In certain cases, Accelize may have a legal obligation to collect, use, or retain certain Personal Data. For example, Accelize collects bank account information from Customers for identity verification.
  • Communicate with Users: Accelize uses Personal Data to communicate with users in connection with Accelize Services via different channels (e.g., by phone, email, chat) and to respond to user requests.
  • Marketing: Accelize uses Personal Data to market and promote Accelize Services, and may display interest-based ads for Accelize Services. To learn more, please see the Accelize Interests-Based Ads Notice.
  • Fraud and Abuse Prevention and Credit Risks: Accelize uses Personal Data to prevent and detect fraud and abuse and to protect the security of its customers, itself, and others. Accelize may also use scoring methods to assess and manage credit risks.
  • Purposes for Which Accelize Seeks User Consent: Accelize may also ask for user consent to use Personal Data for a specific purpose, as will be communicated in connection with such a request. 

 

6. APPLICABILITY. 

7. COOKIES.

To enable Accelize recognizes user browsers and devices, and to effectively provide Accelize Services, Accelize may utilize cookies. For more information about cookies and how they are used, please see the Accelize Cookies Policy.

 

8. HOW ACCELIZE MAY SHARE PERSONAL DATA.

8.1 Transactions Involving Xilinx: ​Accelize may share Personal Data with Xilinx when such Personal Data is collected through the Xilinx App Store. This Personal Data will be used to assist Accelize and Xilinx operate, provide, improve, understand, support, and market the Accelize and Xilinx products and services.

8.2 Transactions Involving Third Parties: ​Users may access software from third parties through Accelize Services. Users can tell when a third party is involved in a transaction, and Accelize necessarily shares information related to those transactions with the relevant third party. For example, when a Subscriber orders software from a Customer, Accelize provide the Customer with information to facilitate the Subscriber's subscription, purchases, or other support. 

8.3 Third Party Service Providers: ​ Accelize employs third parties to perform certain functions on its behalf. Examples include: processing payments, assessing credit and compliance risks, sending communications, analyzing data, providing marketing and sales assistance (including advertising and event management), conducting customer relationship management, providing training, and delivering Accelize hardware. These third party service providers have access to certain Personal Data necessary to perform their functions, but may not use it for other purposes. Further, such third parties must process that information in accordance with this Privacy Policy and as permitted by applicable data protection laws and regulations.

8.4 Business Transfers: ​Accelize may sell or buy third party businesses or services. Personal Data is typically included in such a transfer of business assets, but will remain subject to any pre-existing Privacy Policy unless there is subsequent user consent otherwise. 

8.5 Protection of Accelize and Others: Accelize releases account and other Personal Data when it believe such release is appropriate to comply with law or regulation, enforce or apply its terms and other agreements, or protect the rights, property, or security of Accelize, its users, or third parties. This includes exchanging information with other third parties for fraud prevention and detection and credit risk reduction.

8.6 User Options: ​Except as set forth in this Section 8, users will receive notice when Personal Data may be shared with third parties, and users will have an opportunity to opt not to have that information shared.

 

9. LOCATION OF PERSONAL DATA. 

 

10. HOW ACCELIZE SECURES INFORMATION.

  • Maintains a wide variety of compliance programs that validate its security controls;

  • Protects the security of user information during transmission to or from Accelize Sites, applications, products, or services through utilization of encryption protocols and software;

  • Uses third party service providers that follow the Payment Card Industry Data Security Standard when handling credit card data; and

  • Maintains physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of Personal Data.

 

11. INTERNET ADVERTISING AND THIRD PARTIES.

 

12. ACCES AND CHOICE.

12.1 Account Information. ​Users may add, update, or delete information related to their account through the Portal. Please note, Accelize typically retains a backup copy of all changes for its records.

12.2 Communications. Users ​who prefer not to receive promotional messages from Accelize may unsubscribe or adjust their communication preferences in the account section of the Portal. Users who prefer not to receive in-app notifications from Accelize may adjust their notification settings in the app or on their device.

12.3 Advertising. Users ​who do not wish to see interest-based ads may adjust their Advertising Preferences.

12.4 ​Browser and Devices. The Help feature on most browsers and devices typically inform users how to prevent a browser or device from accepting new cookies, how to have the browser notify the user when they receive a new cookie, or how to disable cookies altogether.

12.5 Customers. Customers can add, update, or delete information in the Vendor Portal.

 

13. MINOR’S PERSONAL DATA.

Accelize Services are not available to those under the age of eighteen (18).

 

14. RETENTION OF PERSONAL DATA.

 

15. CONTACTS, NOTICES, AND REVISIONS.

15.1 ​Users with any concern as to the privacy of Personal Data at Accelize or who seek to contract any of its data controllers may do so:

Email: 

privacy@accelize.com

Mailing Address: 

Accelize, Inc.
2570, North First Street
San Jose, CA 95131-1036
USA
ATTN: Accelize Legal

​15.2 Users who access the Accelize Services on behalf of or through a company or organization may also be subject to that third party's privacy practices. Such users should direct any related privacy inquiries to their company or organization.

16. PRIVACY SHIELD.

 

17. ADDITIONAL INFORMATION FOR CERTAIN JURISDICTIONS. 

17.1 California. ​The California Consumer Privacy Act ("CCPA") provides and requires certain rights be given to consumers, effective as of January 24, 2020. 

(a). ​Consumer rights under CCPA include: 

  • ​Right to Know. Users have the right to request that Accelize disclose the Personal Data it collects, uses, or discloses, and information about its data practices.
  • Right to Request Deletion. Users have the right to request that Accelize delete Personal Data that it has collected about the user.
  • Right to Non-Discrimination. Accelize will not discriminate against a user for exercising any of these rights.

(b). Categories of Personal Data Accelize may collect, or may have collected from users in the preceding twelve (12) months, falls into the following categories established by the CCPA, depending on how the user has engaged with the Accelize Services:

  • Identifiers, such as a user's name, alias, address, phone numbers, or IP address; 
  • Personal Data as described in subdivision (e) of Section 1798.80 of the California Civil Code, such as a credit card number; 
  • Characteristics of protected classifications under California or United States federal law, including age or gender;
  • Commercial information, such as purchase activity;
  • Internet or other electronic network activity information, including content interaction information, such as content downloads, streams, and playback details;
  • Geolocation data, such as the location of a user's device or computer;
  • Audio, visual, electronic, or other similar information, including when a user communicates with Accelize by phone or otherwise;
  • Professional or employment-related information, such as data provided by a user about their business; 
  • Inference data, such as information about user's preferences; and 
  • Professional or employment-related information, for example if Accelize provides information to a third party service provider for verification or registration as part of the Accelize Services.

(c). ​Categories of Personal Data Disclosed for a Business Purpose. The Personal Data that Accelize may have discloses about consumers for a business purpose in the preceding twelve (12) months falls into the following categories established by the CCPA, depending on how the user has engaged with the Accelize Services:

  • Identifiers, such as a user's name, address, or phone numbers, or IP address;
  • Personal Data as described in subdivision (e) of Section 1798.80 of the California Civil Code, such as a credit card number, such as if Accelize utilizes third party payment processors;
  • Characteristics of protected classifications under California or United States federal law, including age or gender;
  • Commercial information, such as purchase activity;
  • Internet or other electronic network activity information, including content interaction information, such as content downloads, streams, and playback details;
  • Geolocation data, such as the location of a user's device or computer;
  • Audio, visual, electronic, or other similar information, including when a user communicates with Accelize by phone or otherwise;
  • Professional or employment-related information, such as data provided by a user about their business;
  • Inference data, such as information about user's preferences; and
  • Professional or employment-related information, for example if Accelize provides information to a third party service provider for verification or registration as part of the Accelize Services.

(d). ​User Rights. Users may have the right under the CCPA to request information about the collection of Personal Data by Accelize, or to access or request deletion of Personal Data. If a user seeks to do any of these things, they should contact Accelize as provided in Section 15 ("Contacts, Notices, and Revisions"). Depending on a user's data choices, certain services may be limited or unavailable.

(e). ​No Sale of Personal Data. In the preceding twelve (12) months, Accelize has not sold any Personal Data of consumers, as those terms are defined under the CCPA.

(f). ​​No Discrimination. Accelize does not discriminate against any consumer for exercising their rights under the CCPA.

 

17.2 Canada.

(a). ​Rights. Subject to applicable laws and regulations, users shall have the right to:

  • Ask whether Accelize holds Personal Data about them and request copies of such Personal Data and information about how it is processed;
  • Request that inaccurate Personal Data is corrected;
  • Request deletion of Personal Data that is no longer necessary for the purposes underlying the processing, processed based on withdrawn consent, or processed in non-compliance with applicable legal requirements; and
  • Lodge a complaint with Accelize regarding its practices related to Personal Data.

(b). Access. ​Users can exercise their rights of access, rectification, erasure, restriction, or complaint by contacting Accelize as set forth in Section 13.

 

17.3 European Economic Area.

(a). ​Processing. Accelize may process users' Personal Data on one or more of the following legal bases:

  • As necessary to enter into a contract with the user, or a legal entity the user represents, to perform Accelize's contractual obligations, to provide Accelize Services, to respond to requests from the user, or to provide customer support;
  • Where Accelize has a legitimate interest, as described in this Privacy Policy;
  • As necessary to comply with relevant law, regulation, or other legal obligations, including to respond to lawful requests and orders; or
  • With user's consent.

(b). User's Rights. ​Subject to applicable laws and regulations, users have the right to:

  • Ask whether Accelize holds Personal Data about the user and to request copies of such Personal Data and information about how it is processed;
  • Request that inaccurate Personal Data is corrected;
  • Request deletion of Personal Data that is no longer necessary for the purposes underlying the processing, processed based on withdrawn consent, or processed in non-compliance with applicable legal requirements;
  • Request Accelize to restrict the processing of Personal Data where the processing is inappropriate;
  • Object to the processing of Personal Data;
  • Request portability of Personal Data that user has provided to Accelize (which does not include information derived from the collected information), where the processing of such Personal Data is based on consent or a contract with user and is carried out by automated means; and
  • Lodge a complaint with Accelize's principal supervisory authority, specifically the Commission nationale de l'informatique et des libertés in France, or with a local authority.

Users may exercise their rights of access, rectification, erasure, restriction, objection, and data portability by contacting Accelize as provided in Section 15 ("Contacts, Notices, and Revisions").

After a user consents to Accelize's processing of their Personal Data for a specified purpose, they may withdraw such consent at any time, and Accelize will stop any further processing of their data for that purpose.

(c). Cookies.  ​​Please refer to the Accelize Cookies Policy.

(d). ​Transfers Outside of the European Economic Area ("EEA"). When Accelize transfers Personal Data outside the EEA, it does so in accordance with the terms of this Privacy Policy and applicable data protection laws and regulations. This may include the transfer of data in accordance with the Accelize EU-U.S. and Swiss-U.S. Privacy Shield Policy (for transfers to the United States) or pursuant to data transfer agreements that incorporate the Standard Contractual Clauses approved by the EU Commission.

(e). ​Examples of Information Collected. 

(f). ​Information Users Give To Accelize. Users provide information to Accelize when they:

  • Search for, subscribe to, or purchase Accelize Services;
  • Create or administer their Accelize account;
  • Configure their settings for, provide data access permissions for, or otherwise interact with Accelize Services;
  • Register for or attend Accelize events;
  • Purchase or use content, products, or services from third party providers through the Accelize Marketplace (or other similar venues operated or provided by Accelize);
  • Offer content, products, or services on or through Accelize Services or the Accelize Marketplace (or other similar venues operated or provided by Accelize);
  • Communicate with Accelize by phone, email, or otherwise;
  • Complete a questionnaire, a support ticket, or other information request forms;
  • Post on Accelize Sites or participate in Accelize community features; and
  • Employ notification services.

Depending on a user's use of Accelize Services, they might supply Accelize with such information as:

  • Name, email address, physical address, phone number, and other similar contact information;
  • Payment information, including credit card and bank account information;
  • Information about their location;
  • Information about their business or organization and their contacts, such as colleagues or people within their business or organization;
  • Usernames, aliases, roles, and other authentication and security credential information;
  • Content of feedback, testimonials, inquiries, support tickets, and any phone conversations, chat sessions and emails with or to Accelize;
  • User's image (still, video, and in some cases 3-D), voice, and other identifiers that are personal to a user when that user attends an Accelize event or uses certain Accelize Services;
  • Information regarding identity, including government-issued identification information;
  • Corporate and financial information; and
  • VAT numbers and other tax identifiers.

(g). ​Automatic Information. Accelize collects information automatically when a user may:

  • Visit, interact with, or use Accelize Services (including when a user uses their computer or other device to interact with Accelize Services or the Accelize Sites);
  • Download content from Accelize;
  • Open emails or click on links in emails from Accelize; and
  • Interact or communicate with Acceliz, such as when attending an Accelize event or when requesting customer support.

Examples of the information Accelize automatically collects include:

  • Network and connection information, such as the Internet protocol (IP) address used to connect a computer or other device to the internet and information about the user's internet service provider;
  • Computer and device information, such as device, application, or browser type and version, browser plug-in type and version, operating system, or time zone setting;
  • The location of a user's device or computer;
  • Authentication and security credential information;
  • Accelize Services metrics, such as offering usage, occurrences of technical errors, diagnostic reports, settings preferences, backup information, API calls, and other logs;
  • The full Uniform Resource Locators (URL) clickstream to, through, and from the Accelize Sites (including date and time) and Accelize Services, content the user viewed or searched for, page response times, download errors, and page interaction information (such as scrolling, clicks, and mouse-overs);
  • Email addresses and phone numbers used to contact Accelize; and
  • Identifiers and information contained in cookies. 

(h). Information from Other Sources. Examples of information Accelize may receive from other sources includes:

  • Marketing, sales generation, and recruitment information, including a user's name, email address, physical address, phone number, and other similar contact information;
  • Subscription, purchase, support, or other information about a user's interactions with products and services offered by Accelize, Accelize affiliates (such as Accelize training courses), or third parties (such as products offered through the Accelize Marketplace) in relation to Accelize Services;
  • Search results and links, including paid listings (such as Sponsored Links); and
  • Credit history information from credit bureaus.

(i). ​Information User Can Access. Examples of information a user can access through Accelize Services includes:

  • User's name, email address, physical address, phone number, and other similar contact information;
  • Usernames, aliases, roles, and other authentication and security credential information;
  • User's subscription, purchase, usage, billing, and payment history;
  • Payment settings, such as payment instrument information and billing preferences;
  • Tax information;
  • Email communication and notification settings; and
  • When user participates in the Accelize Marketplace (or other similar venues operated or provided by Accelize), account, status, subscriptions, and other information.

Users can access the information above through Accelize Services, such as User Portal and Vendor Portals.